Privacy Policy

Last updated: May 20, 2026

1. Introduction

Pro Space Platform ("we", "us", "our") is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Account Information: Name, email, phone number, address, profile photos, payment methods
Booking Data: Service details, dates, times, cancellation history, no-show records
Payment Information: Processed through Stripe; we do not store full card details (PCI compliant)
Communications: Messages between users, review content, support tickets
Usage Data: Pages viewed, clicks, device info, IP address, browser type, timestamps (via cookies and analytics)
Location Data: City/postcode for salon searches (not precise GPS tracking)
Date of birth (optional — used only for birthday promotional offers)
Phone number (optional — used for appointment reminder messages)
Profile photos and portfolio images you choose to upload
Insurance documents (collected from space rental applicants only)
Booking history, service preferences, and consultation form responses

3. How We Use Your Information

We use collected data to:

Process bookings and payments
Send booking confirmations and reminders
Resolve disputes and prevent fraud
Improve platform features and user experience
Comply with legal obligations
Send marketing emails (with your consent)
Enforce our Terms of Service
Conduct analytics and measure campaign effectiveness

4. Who We Share Your Data With

Service Providers: Salon owners, stylists, and space owners can see your name, email, phone, and booking details relevant to their service.

Payment Processor: Stripe (PCI DSS Level 1 certified)

Platform Infrastructure: Base44 (base44.com) — our platform is built on Base44's infrastructure. User data including account details, bookings, and messages are stored on Base44's servers. Base44 acts as a data processor on our behalf and is subject to data processing agreements in line with UK GDPR requirements.

Analytics: We may use third-party analytics tools to understand usage patterns (anonymized data)

Legal Compliance: We may disclose information if required by law, court order, or to prevent illegal activity

No Third-Party Marketing: We do not sell your personal data to third parties.

5. Your Rights (GDPR Compliance)

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal retention requirements)
Portability: Export your data in a common format
Restrict Processing: Limit how we use your data
Object: Opt-out of marketing communications anytime

To exercise these rights, email prospaceagency@gmail.com with your request.

6. Cookies and Tracking

We use cookies for: Session management, user authentication, remembering preferences, analytics

You can: Disable cookies in your browser settings (though some features may not work). We use a cookie consent banner to obtain your explicit consent before setting any non-essential cookies. You can manage your preferences at any time using the Cookie Preferences link in the footer.

Third-Party Cookies: We may use Google Analytics and Stripe; review their privacy policies.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls. However, no system is completely secure. We are not liable for unauthorized access due to circumstances beyond our reasonable control.

8. Data Retention

Active Accounts: Data retained while your account is active

Deleted Accounts: Personal data deleted within 30 days, except where legal/financial obligations require retention (booking history for dispute resolution: up to 7 years)

Marketing Data: Retained until you unsubscribe

9. Children's Privacy

Pro Space Platform is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has registered, contact us immediately to delete the account.

10. International Data Transfers

Data is primarily stored in the United Kingdom. If you are outside the UK, your data may be transferred internationally. By using our platform, you consent to these transfers. We ensure adequate safeguards are in place.

11. Third-Party Links

Our platform may link to external websites. We are not responsible for the privacy practices of these third parties. Review their privacy policies before providing information.

12. Your Rights Under UK GDPR

Pro Space Platform operates in the United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you believe we have not handled your data correctly, you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to resolve your concern before you contact the ICO — please email us first at prospaceagency@gmail.com

13. Changes to This Policy

We may update this policy at any time. Material changes will be notified via email. Continued use of the platform constitutes acceptance of the updated policy.

14. Contact Us

For privacy concerns or data requests: prospaceagency@gmail.com