Cancellation & Refund Policy

Last updated: May 20, 2026

1. Overview

Pro Space Platform is a marketplace connecting customers with service providers. Each service provider (salon, educator, space owner) sets their own cancellation and refund policy. This page outlines our standard framework and how refunds are processed.

2. Salon Service Bookings

Cancellation by Customer

Each salon displays its cancellation policy at the time of booking. Common windows:

Free cancellation: Typically available up to 24-48 hours before appointment
Cancellation fee: May apply if cancelled within the salon's minimum window (e.g., 24 hours)
No-show: Full charge applied if you don't attend within the cancellation window

Refund Processing

If eligible for a refund:

Refunds are processed within 5-10 business days
Funds return to your original payment method
No refund for cancellations within the salon's minimum window (unless a cancellation fee is applied instead)

Cancellation by Salon

If a salon cancels your booking:

Full refund of amount paid
Processed within 3-5 business days
No cancellation fee applies

3. Payment Methods

Pay in Full: Full amount paid upfront. Refund eligibility depends on the salon's policy.

Deposit: Deposit paid upfront; balance due at salon. If you cancel within the window, deposit may be forfeited (depends on salon policy).

Pay in Salon: No charge now. Your card is saved as a guarantee. If you don't show up, a no-show fee is automatically charged.

4. No-Show Charges

What is a no-show? Failing to attend a confirmed booking or cancel within the salon's minimum cancellation window.

Charge Amount: Typically the full service price or a percentage set by the salon.

How it's charged: Automatically charged to your saved card on the booking date.

Disputing a charge: Contact prospaceagency@gmail.com within 7 days with evidence you attended or cancelled in time.

5. Course Enrolments

Cancellation by Student: You may cancel your enrolment at any time from the My Bookings page. If you paid online, a full refund will be processed automatically and will appear within 5-10 business days to your original payment method.

Educator Cancellation: If an educator cancels a course entirely, all enrolled students are automatically refunded in full within 5-10 business days. You will be notified by email.

Deposit Enrolments: If you enrolled with a deposit, the deposit amount is refunded on cancellation unless the course listing explicitly states deposits are non-refundable.

No partial refunds: We do not issue partial refunds for partial course attendance or missed sessions.

6. Space Rentals

Cancellation Terms: Space rental cancellation terms are set by each space owner and displayed clearly in the listing before you apply.

Owner Cancellation: If a space owner cancels a confirmed rental, a full automatic refund is issued within 5-10 business days to your original payment method.

Renter Cancellation: If you need to cancel after payment has been made, contact prospaceagency@gmail.com. Refund eligibility depends on the space owner's stated cancellation policy and how far in advance you cancel.

Disputes: Contact the space owner directly in the first instance. If unresolved within 48 hours, email prospaceagency@gmail.com with your booking reference and we will mediate.

7. Product Orders

Delivery: Once shipped, returns/refunds are subject to the salon's return policy (typically displayed at checkout).

Collection: If collecting in-person, no refund available once payment is accepted unless the product is defective.

Defective Products: Contact the salon within 7 days with photos. A replacement or refund will be arranged.

8. Disputed Refunds

If you believe you are entitled to a refund but the service provider disagrees:

Contact the service provider directly to resolve (usually within 7 days)
If unresolved, contact Pro Space Platform at prospaceagency@gmail.com with evidence (booking screenshots, communication records, etc.)
We will investigate and respond within 10 business days
If we determine a refund is warranted, we will instruct the service provider to issue it

Payment Disputes: If the refund is not issued, you may dispute the charge with your bank or credit card company.

9. Refunds for Cancelled Bookings (By Pro Space Platform)

If Pro Space Platform cancels a booking due to policy violations or system errors:

Full refund of amount paid
Processed within 3-5 business days to your original payment method
No service provider cancellation fee applies

10. Recurring Bookings

If you set up a recurring booking (e.g., weekly salon visits):

You can cancel the recurring series at any time (future bookings only, not past ones)
Individual bookings in the series follow the salon's standard cancellation policy
Cancelling the series does not automatically refund future bookings if they're already confirmed

11. Special Circumstances

Refunds may be considered outside normal policy in cases of:

Illness or emergency (provide evidence if requested)
Service not delivered as described
System errors or technical issues
Pro Space Platform cancellation due to fraud/safety concerns

Contact prospaceagency@gmail.com with details and supporting evidence. Decisions are made on a case-by-case basis.

12. Processing Times

Refunds typically take:

3-5 business days: Approved refunds are processed
5-10 business days: Funds appear in your account (varies by bank)
Weekends and bank holidays are not counted as business days

13. What Pro Space Platform Does Not Cover

We do not issue refunds for:

Poor service quality (unless service was not provided at all)
Customer dissatisfaction with results
Cancellations outside the provider's policy window
Loss or damage during transport (e.g., products orders)

In these cases, contact the service provider directly or leave a review to help other customers.

14. Contact & Escalation

For refund inquiries and disputes:

Email: prospaceagency@gmail.com

Response time: Within 10 business days